Job Description

About Resident: 

Resident is not a restaurant. We are a VC-backed culinary events platform that is reimagining where, when, and how people dine. We leverage the 'sharing' economy, similar to Uber and AirBnB, to host our Michelin-grade events in underutilized luxury spaces across NYC - and soon LA + Miami. Resident is a VC-backed startup that is growing quickly, and was recently ranked #391 on the INC 5000 List of fastest growing companies, and the #9 fastest growing hospitality brands. 

Our chefs and sommeliers have experience at the world’s best restaurants, including: Eleven Madison Park, Noma, Per Se, and Meadowood. While the concept of a ‘pop-up’ isn’t new, our talent loves working with us because of our turnkey operational and marketing framework. We produce our events such that the talent can focus on curating the cuisine/beverage with a pre-set budget, and present it to our affluent audience. 

Rather than operating in traditional commercial spaces, we partner with luxury real-estate developers that are interested in offering our programming as an amenity within their properties. The building receives a free, leading-edge experiential amenity that garners press and generates sales leads; and we receive a long-term, rent-free location to host building tenants, members of the public, and our private clients. We’ve partnered with LCOR, Related, RXR, and The Dermot Company, to name a few.

By reimagining the fixed costs of a traditional restaurant, Resident’s asset-light approach to an alternative way to dine will finally turn fine dining into a lucrative endeavor, all while elevating the next generation of culinary stars.

Our investors include: Valor Equity Partners, Bienville Capital (invested in: Zola, Qualia, and Ro), Quality Branded (Smith & Wollensky, Quality Italian), and Mike Kennedy (co-owner: Olmsted + Maison Yaki).

About the Role: 

Resident is looking for a Event Operations Director (“EOD”). Our hire’s primary responsibility will be leading a squad of highly motivated, passionate Operations Managers (“OMs”) to flawlessly produce our experiences. The EOD will also be involved in the managing and recruiting additional team members. These team members are servers, bartenders, dishwashers, sommeliers, event leads (“EL’s). Our experiences typically fall into one of two formats: a seated dinner featuring a tasting menu and beverage pairing (typically 20-40 guests), or a reception style event featuring passed canapes, food stations, and an accompanying beverage component (typically 50-100 people). Our team of OMs and EL’s are responsible for successfully executing each event, and our hire will be responsible for the hiring, training, developing, and daily management of each of their squad’s EOMs. Our hire will deliver consistent coaching and feedback to their direct reports to instill the Company’s values in their team and ensure the consistent execution of our service standards at each event. The EOD will understand that the bedrock for great guest experience is a happy, motivated, enthusiastic team who are supported to provide great hospitality and efficient service. Our hire will ensure our team understands that our culinary talent, our guests, our real estate partners, and our brand partners are all clients. We must produce an experience each night that creates value for each of our trusted partners. 

Our experiences are executed in a variety of locations, with many evenings having 4-5 events executed simultaneously across our properties. The EOD is responsible for ensuring that the OMs and EL’s are prepared for each day with an organized plan and clear guidance on what they need to execute, how they need to communicate their progress and how their success is defined such that we can celebrate their achievements. Our hire will efficiently and effectively manage their own schedule, and will divide their time effectively between in person support and remote support for their team. They will take the time to ensure that OMs and EL’s that are not physically present with the EOD are still managed effectively and that they feel supported. Since our EOD will not be physically present for the vast majority of events their OMs and EL’s are executing, it is essential that our hire successfully embraces and utilizes technology and utilizes it daily (Monday.com, Slack, Justworks, Ubeya and all future technology that is introduced to our internal structures) to set themselves and their team up for success. Our hire will be an excellent project manager with strong digital, remote, and in-person communication skills. While our hire will immerse themselves in day-to-day operations to identify opportunities and create/implement systems to optimize time, It is imperative that our hire can also delegate both large and small tasks where appropriate to challenge their OMs to grow.

The EOD will also have an integral role in continuing to develop the execution of our product. The EOD will participate in both designing and implementing programs and tools to educate, enhance performance, and celebrate achievements. Our hire will effectively communicate with other departments where necessary, promoting a culture of positivity and a can-do attitude to be a good role model for both senior and junior level colleagues. 

Our EOD will also work on various strategic initiatives both defined by the VP of Event Operations and of their own conception, whereby cross-department collaboration and proper task delegation (to EOMs) will be a requirement for successfully completing tasks on a timeline that is mutually agreeable to all parties upon the kickoff of any project. The EOD is encouraged to foster an environment where anyone on their team is encouraged to make suggestions to better the business, and our hire will play a crucial role in bringing approved projects to fruition.

Start Date: Flexible, but target of 8/1/2025

Qualifications:

• 5+ years experience as a Restaurant General Manager in a fine dining environment, Michelin star preferred
• Experience in multi-unit management
• Candidate demonstrates strong financial responsibility and acumen 
• Has experience managing and creating budgets, analyzing P&Ls, and identifying areas for financial growth.
• Candidate demonstrates excellent verbal, written and digital communication skills.
• Advanced knowledge and proficiency with technology,including but not limited to,advanced computer skills, knowledge/proficiency with technology platforms (project management, scheduling software, etc). Knowledge of Microsoft Office and G-suite is strongly preferred.
• Ability to stand, sit, bend, kneel, and reach with little to no accommodations needed for possible extended periods of time
• Able to carry/hold more than 50 lbs.
• Flexible schedule to include evenings, weekends, and holidays
• DOH Food protection certification

• Fluent in both written and spoken English.
• Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards.
• Ability to perform essential job functions under pressure, maintaining professionalism when working under stress.
• Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• The EOD should possess the ability to be a critical thinker and someone who has the ability to problem/resolution in a timely and effective manner.

Compensation:

• Salary Range – Min: $100,000 - Max: $135,000 (depending on experience)
• Bonus – A bonus that will be discretionary and paid on an annual basis dependent upon mutually agreed upon KPIs established within 45 days of your start date.
• Equity- There will be an opportunity to vest into stock options, subject to a cliff (waiting period). Stock option opportunities are subject to board approval. 
• Benefits – 100% employer-sponsored healthcare (Aetna- total value of roughly $9,600/year), dental (total value of roughly $250/year) and life insurance ($25,000). One Medical, Teladoc, Talk Space and Health Advocate membership, FSA, optional commuter benefit, 15 days of PTO, plus 12 additional company holidays.

Responsibilities:

Event Management + Operations

• Support OMs and EL’s with Event Execution. Event oversight will be determined by the EOD in collaboration with the VP of Event Operations
• Ensure that all processes, SOPs, are being followed and review team’s output
• Review event introductions by direct reports to ensure that Resident and all its partners are being introduced clearly, accurately, and succinctly.
• Function as Event Lead and/or Sommelier, sparingly, as needed.
1. EOD will participate in leading Resident Events sparingly, subject to the volume of Events sold through, and other factors (PTO, etc).
2. The key to the EOD’s success, as well as their team’s, is effective time management, and successful delegation of tasks. They must ensure that they dedicate sufficient time to managing their team members they are not physically seeing each day.

Talent Acquisition + Retention

• Drive strategic recruiting efforts for Resident, partnering with the Event Operations team to maintain a robust candidate pipeline for hourly and salaried Event Operations roles.
• Seek out new outlets to source talent, and ensure that job descriptions reflect current roles & responsibilities for all direct reports.
• Develop case studies (i/a) and interview questions for each role, along with a tracking system to facilitate visibility into status of searches. 
• Conduct and coordinate interviews
• Coordinate with SOMs to forecast future hiring needs.

People, Training + Development

• The EOD is ultimately responsible for ensuring that their team is trained efficiently and effectively to execute the full breadth of their responsibilities, including but not limited to event execution, building partner management, inventory, beverage management, staff training and recruitment, and reporting. 
• Coach managers, supervisors, and others involved in employee development efforts. 
• Liaise with senior managers, where appropriate, to discuss how to better enable, support, and create paths for the continued success of the Event Operations Managers.
• Partner effectively with Operations managers and company leadership, inspiring and leading at all levels.
• Ensure that the team is adequately and efficiently staffing events such that we are putting forth a quality product on budget
• Review and adjust staffing matrix associated with events to ensure that events are properly staffed.
• Define and review areas of growth whereby the Company can consider contract labor in lieu of using the full time bandwidth of our team to execute our product
1. This includes venue cleaning/maintenance, brand activations, physical set up of venues, etc
• Ensure that their team is properly reporting expenses in a timely manner
• Review Event surveys regularly (client surveys, event team surveys, Head chef surveys), validating that they are being completed for all events
1. Analyze data to enact change and make decisions, including proposing changes to better support flawless execution and elegant service.
• Responsible for completing quarterly bonus reports on each direct report, subject to approval from VP of Event Operations.
• Complete annual reviews for each direct report with their thoughtful, clear, feedback and present in accordance with policy and timelines set by the company.

Building Partner Management

• Venue Launches & Closures:
1. Work cross-functionally with other departments to lead activities related to new venue activations and closures, as needed.
• Venue Management
1. The EOD is ultimately responsible for ensuring that each venue under their purview is held to the highest standards of cleanliness and organization
2. Provide critical, actionable feedback to the assigned SOM and EL based upon learnings gathered from reviewing team’s site checks and follow up on action items
3. Conduct site checks (bi-monthly), review client feedback of the spaces to assess whether there are any improvements that can be proposed to processes, communications, or venue management 
4. Develop and test Innovative solutions to ensure we improve our maintenance and cleanliness standards and the visibility of the current state of each venue.
5. Ensure that your team is consistently and accurately conducting all inventories (CGS, paper goods, etc) across all venues such that our operation of each venue runs smoothly.

Special Projects

• During the course of a year the VP of Event Operations will provide special projects to each squad for completion. The EOD will be responsible for the successful execution of these projects on time by working on various aspects of them individually, and delegating pieces of the project to teammates equipped to be able to further their progress.
• As Resident grows and begins to develop outside of New York City the EOD (in tandem with the Director of Culinary Operations and VP of Event Operations) will create all SOP’s, systems, staffing, procurement and any other specific needs to the market Resident is developing. This critical path to a successful introduction will be presented to the CEO/Founder and any and all parties he sees necessary.

Beverage Program & Oversight

• The EOD is ultimately responsible for ensuring that the beverage program in place at Resident performs up to Resident standards - inclusive of developing and maintaining relevant SOPs and best practices for inventory management, product procurement, and development of new beverage package offerings. 
• The EOD should ensure their team is trained efficiently and effectively to execute the full breadth of their beverage responsibilities, including but not limited to recording bi-monthly wine/spirit inventories, N/A beverage inventory management, Sommelier/Open bar event execution, and fluency in all beverage packages offered by Resident. 
• The EOD will review Resident cellars and adjust stock as necessary to reflect current trends in wine/fine dining OR work with the Beverage Manager/Resident Beverage Consultant to further define, streamline, and grow the beverage program at Resident.
• The EOD will oversee the staffing of all beverage related event labor, inclusive of sommeliers and mixologists, and will be responsible for educating 1099s on their contractual obligations involving presenting wine pairings, executing open bars, specialty cocktails, signature cocktails, as well as wine classes and active mixology stations.
• The EOD will be responsible for ensuring that any third party partners engaged to assist in the COmpany’s event execution (ie On the marc) will have the proper beverage equipment and materials transported onsite to set up the beverage event staff for success. This includes all beverage product, beverage equipment (open bar items) , etc.

Specializations:  

• During the course of your employment with the Company, you will align with your manager on specializations that may change in scope during the course of your employment. 
• Develop infrastructure, training & development SOPS, quality control measures, and oversee the execution of all offsite events that the company is executing outright without the help of any third party partner, inclusive of you being physically present for them until there is improved infrastructure & oversight.
• Assist in the creation of new products (such as Resident-at-home) by contributing to the development, testing, and refining of operational workflows pertaining to their launch and maintenance. 
• Develop and expand vendor relationship with food & beverage relationships
• Introduce new business relationships to the Company. 

 

Work Experience Requirements

• 10+ years’ experience in Restaurant/Hospitality management
• 2+ years’ experience as a General Manager in a fine dining restaurant environment, or equivalent

 

Education Requirements

• High school diploma or GED
• Bachelor’s Degree in Hospitality, Culinary Management, or similar subject, preferred
• Holds NY Department of Health & Mental Hygiene Food Protection Certificate (Preferred)

Resident is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Work experience placement, Remote job, Flexible hours, Night shift, Afternoon shift,

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