IT Help Desk Specialist Job at Confluent Health, Louisville, KY

aXA5V0d0blZlMElScDZMSE1ORHd5cmJCUWc9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:
  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Remote job,

Similar Jobs

Auberge Resorts

Graphic Design Intern Job at Auberge Resorts

 ...to luxury brings the soul of each locale to life through captivating design, exceptional culinary offerings and wellness experiences, and gracious service. Were looking for a design-obsessed intern to work collaboratively with our lead designer concepting, designing... 

Busek

IT Help Desk Job at Busek

 ...Job Title: IT Help Desk Technician Location: Natick, MA (Onsite) Company: Busek Co. Inc. About Busek Busek is a dynamic aerospace...  ...propulsion systems and technologies for spacecraft. Our work supports both government and commercial space missions, and our... 

Ha Salon

Polisher Job at Ha Salon

 ...Major Food Group ishiring Polishers to join our team at Ha Salon ! The hitmakers behind Carbone and ZZs Club have joined forces with renowned Israeli chef Eyal Shani to bring his signature concept HaSalon to the heart of Miami Beach. When you visit, expect... 

Get It Recruit - Educational Services

Educator - Remote | WFH Job at Get It Recruit - Educational Services

We're looking for passionate and experienced educators to provide personalized, 1:1, or group tutoring to students across the country. If...  ..., this opportunity is for you! What We Offer: Flexible Remote Work: Teach from the comfort of your home on your own schedule.... 

FlexDox

Physiatrist Job at FlexDox

(Physician/MD qualifications required) Physical Medicine and Rehabilitation - Join our dynamic team as a Physiatrist rounding at leading Post Acute facilities in the Boston area! Enjoy the flexibility of creating your own schedule with a commitment of just 2 to 4 days per...