GB Tech is a Managed Service provider based out of Houston, Texas that offers comprehensive IT support for multiple clients utilizing a shared service model. GB Tech is seeking an experienced field support specialist in the Houston, Texas area to provide hands on desk side support for our clients and assist extend our help desk support to various client locations.
This support position may involve travel in and around the Houston area with a possibility of supporting multiple client sites daily. When in the field, the Support Technician will be tasked with various hardware tasks, troubleshooting, and configuration. In instances, this technician will act as the hands and eyes for the remote Help Desk. When not in the field, the Support Technician is expected to assist with reactive and proactive incident response. Under the direction of the Service Desk Lead, the IT Help Desk Technician will have the following responsibilities:
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