Job Description

• Proven experience supporting QuickBooks Manufacturing systems, preferably in a production or manufacturing setting.
• Strong understanding of Sybase database systems and ability to work within a legacy database environment.
• Experience with system integration, particularly involving QuickBooks and third-party platforms like Nulogy.
• Analytical and troubleshooting skills with the ability to diagnose complex system and interface issues.
• Ability to work independently in a fully remote role, while collaborating effectively with cross-functional teams.
• Knowledge of manufacturing processes and supply chain operations is highly desirable.
• Familiarity with Nulogy’s manufacturing or supply chain software is a plus.
• Strong communication skills, both verbal and written, with an emphasis on technical clarity and stakeholder updates.

• Provide ongoing technical support and maintenance for QuickBooks Manufacturing, running on a Sybase database environment.
• Troubleshoot and resolve current system issues affecting business operations and system performance.
• Act as the primary support contact for QuickBooks Manufacturing and its integration with Nulogy Software.
• Monitor data flow between QuickBooks and Nulogy to identify and address synchronization or interface issues.
• Collaborate with internal stakeholders and external vendors to resolve incidents, perform root cause analysis, and ensure timely issue resolution.
• Document system processes, fixes, and configuration changes to support long-term maintenance and knowledge sharing.
• Proactively identify areas for system improvement or process optimization within the QuickBooks Manufacturing environment.
• Ensure the continuity and reliability of QuickBooks and Sybase operations through consistent system monitoring and support.

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