Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Salesforce Administrator, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Creating and managing user accounts, assigning profiles and roles, managing security settings, and ensuring proper access levels. 
• Customizing Salesforce by creating custom fields, page layouts, record types, workflows, validation rules, and reports to align with business processes. 
• Maintaining data quality by identifying and resolving duplicates, importing and exporting data, and implementing data cleansing procedures. 
• Designing and implementing workflows, process builders, and flows to automate repetitive tasks and streamline business processes. 
• Creating dashboards and reports to provide insights into key performance indicators and business trends. 
• Providing user training on Salesforce features and functionality, troubleshooting issues, and answering user questions. 
• Monitoring system health, performing updates and upgrades and managing data backups. 
• Gathering business requirements, collaborating with different departments to understand their needs, and translating them into Salesforce configurations. 
• Keeping up-to-date with the latest Salesforce features, updates, and best practices. 

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• Strong understanding of Salesforce platform functionalities and capabilities
• Excellent analytical and problem-solving skills
• Ability to translate business needs into technical solutions
• Attention to detail and data accuracy
• Strong communication and interpersonal skills to work with different stakeholders
• Basic understanding of data management practices
• Ability to create documentation and training materials 
• 2+ years of experience with Salesforce administration or support 
• Experience with Salesforce Sales Cloud and Service Cloud 
• Understanding of Salesforce security models and data management 
• Basic understanding of API integrations and data migration concepts 
• Familiarity with Agile methodologies 
• Experience with ticketing systems and IT service management 
• Excellent communication skills in English, both written and verbal 
• Customer-service oriented mindset 
• Ability to work independently and as part of a team 
• Professional certifications related to PACS or healthcare information systems preferred
• Prior experience working in a hospital or clinical environment preferred

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Job Tags

Similar Jobs