Job Description
Are you the person friends and family call when their computer isn’t working? Do you enjoy helping others while leveling up your technical skills? If so, you might be a perfect fit for our IT Help Desk Support role at Adoni Networks!
We’re a fast-growing Managed Service Provider (MSP) looking for a customer-focused, tech-curious individual to join our support team. This is a great opportunity for entry-level candidates or IT students who want hands-on experience and a clear path to growth in the IT field.
Responsibilities:
What You’ll Do:
• Respond to client issues via phone, chat, or in-person, troubleshooting hardware, software, and networking problems
Provide support for:
• Printing and peripherals
• Office 365, email, and productivity tools
• Software installations and updates
• Operating system questions (Windows and more)
• Assist with hardware prep and in-office repairs
• Document and escalate more complex issues to senior engineers when needed
Qualifications:
What You Bring: • A strong interest in IT and helping people
• Basic knowledge of:
• Office 365 and general networking concepts
• Windows operating systems and common business applications
• Excellent communication and professionalism on the phone and via email
• Willingness to learn and grow with hands-on support and mentorship
Bonus if you have:
• Any IT certifications (CompTIA, Azure, etc.)
• Experience with remote desktop tools or ticketing systems
About Company:
We’re a small but mighty MSP that delivers top-tier IT services to businesses locally and nationwide. Our mission is to provide fast, reliable, and customer-first support to clients who count on us daily. At Adoni, you’ll work with passionate tech pros who are here to help you succeed.
Why You’ll Love Working Here:
Training and mentorship from experienced engineersOpportunities to advance into field engineering, project work, or cybersecurityFlexible schedule with hybrid remote/in-office optionsSmall, supportive team that truly values your growthWork that’s never boring—you’ll solve new problems every day
Job Tags
Remote job,
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